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The 999 emergency services in Malaysia is manned by about 138
telephonists from Telekom Malaysia. On-going upgrading works are taking
place to introduce the Computer-Telephony Integration (CTI) for hospital
exchanges, digital mapping to track the callers' locations and Computer
Assisted Dispatching (CAD) for online connectivity among the agencies
providing the emergency services in the country. All calls to the number
are made free of charge. The worldwide emergency number for GSM mobile
phones, 112, also works on all GSM networks in the country. Calls made
to this number are redirected to the 999 call centre.
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